FAQ

How long will it takes before I receive my order?

Can I self collect my order?

How much is the delivery charges?

What are the mode of payment?

What if I need to amend / cancel my order?

Can I do a return or exchange if the products are faulty?

What if the product I want is not listed on your website?

What if I forget my password? 

 

How long will it takes before I receive my order?

For all in-stock items, we target to deliver your order within 3 working days.  If items are out of stock, customer will be inform. 

 

Can I self collect my order?

Self collection point is at Blk 118 Clementi St 13. Select self collection as the shipment method when you check out.  We will contact you to arrange the collection once the order is ready.

 

How much is the delivery charges?

Delivery is free for order of $50 and above.  Otherwise a $10 delivery charge applies.

 

What are the mode of payment?

The modes of payment are

  • Cash on Delivery
  • Credit Card / Paypal.  All credit credit information are handle by the trusted Paypal
  • Bank Transfer To POSBank Saving Account 103415667
  • Paylah to 98268027

  

What if I need to amend / cancel my order?

Pls email the order number and changes to ecottage2014@gmail.com.

 

Can I do a return or exchange if the products are faulty?

In the unlikely event of a damaged item, we will exchange or refund the item if it is a manufacturer's fault.  You must inform us within 3 days and return/exchange it within 7 days from the delivery date.  All return/exchange will be at Blk 118 Clementi Street 13, at a pre-arranged time.  Product should be returned in it's original packaging and condition.  We will not accept request for refunds or exchange on items that has been altered, damaged or used by customer.  All refunds and exchange will be done at the discretion of eCottage.sg. Customers are encouraged to check the items upon delivery.

 

What if the product I want is not listed on your website?

We are on a constant lookout for quality products to offer our customers. If you are looking for an item that is not on our web store, please email us at ecottage2014@gmail.com

 

What if I forget my password?

You can click “Forgot Your Password?” at the Login Page. You will be asked to provide your email address and upon submitting your email address, an email will be send to you with advise on resetting the password.